Najib B.

Hello! My name is Najib Benali, a bilingual French–Arabic professional with strong experience in E-commerce, SaaS customer support, and digital marketing. Over the past years, I’ve built a diverse background that combines customer success, technical problem-solving, and performance marketing. I currently work as a Customer Support Specialist for leading Shopify apps such as WideBundle, where I handle international clients (Europe, Middle East, North Africa) through chat, email, and calls. My role involves: Guiding new users during onboarding. Troubleshooting technical issues (CSS, JavaScript, Shopify integrations). Creating proactive support macros and documentation. Building trust and long-term relationships with Enterprise-level customers. Alongside this, I have experience in E-commerce operations (Shopify store management, Cash-on-Delivery markets in the Middle East, and product testing with TikTok Ads) as well as Facebook Ads campaign setup and optimization. * What I Can Help You With Customer Support & Success (SaaS / E-commerce): Multilingual support (French/Arabic/English), onboarding flows, helpdesk optimization, Crisp/Slack/HubSpot, proactive outreach. E-commerce (Shopify): Store setup, localization (Arabic/French/English), payment gateways (Stripe, COD), logistics research for MENA markets, conversion optimization. Digital Marketing: Facebook Ads campaign setup & optimization (pixel, retargeting, audiences, scaling), TikTok Ads scripts & creatives, landing page strategies. Content & Localization: Writing clear product descriptions, Arabic localization (Saudi dialect for marketing), professional policy/legal pages for stores, ad copywriting. * Why Work With Me? Multilingual Advantage: French, Arabic (including Saudi dialect), and English. Hands-on Experience: I don’t just manage ads or stores, I also build my own projects, giving me a sharp sense of what works. Problem-Solver Mindset: From technical CSS fixes on Shopify to customer retention strategies, I’m used to finding fast and effective solutions. Reliability: My background shows I can work with international clients on long-term contracts, with consistent delivery. Whether you need top-tier customer support for your SaaS, E-commerce store growth strategies, or optimized ad campaigns, I can bring both experience and adaptability to your business.