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Famela T.

Famela T.

Customer Service

I have been in the customer service industry for several years. In addition to being a front liner and providing customer satisfaction over the phone, I have also been a Quality Analyst. Presently I am a Team Leader giving support and developing 17 representatives. I have a solid foundation both in the Training and Quality Department and Operations. I can share my passion for furthering customer service experience that builds loyalty with your organization. I would appreciate the opportunity to contribute to your ongoing growth and continued success.

🇵🇭Tarlac City, Philippines$6/hr40% JSS5.00 (4)Since Jun 2021
GlobeUpwork

Earnings and projects

MRR
$1.8k

Last 6 months ÷ 6

World#26,139 / 412k
🇵🇭Country#3,325 / 56.3k
Revenue, last 30 days
$1.5k

Last 6 months: $11k

World#28,509 / 412k
🇵🇭Country#4,443 / 56.3k
Total earnings
$96k

Billed in all: $99k

World#40,819 / 412k
🇵🇭Country#5,372 / 56.3k
Per project
$32k

$11k in the last 6 months

World#2,510 / 412k
🇵🇭Country#328 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
3

Across 5 contracts

0% fixed100% hourly
World#304,143 / 412k
🇵🇭Country#31,917 / 56.3k

Earnings, last 30 days

$98.9k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$97k$98k$99kOct 9Oct 24Nov 8

Skill rankings: Top 7% in Email Communication

Ranked by MRR among everyone on Upwork with the skill.

  1. #31Customer Feedback Documentation365 freelancers · 🇵🇭 #14Top 8%
  2. #177Communication Etiquette1,807 freelancers · 🇵🇭 #90Top 10%
  3. #247Order Tracking2,668 freelancers · 🇵🇭 #169Top 9%
  4. #966Email Communication14,124 freelancers · 🇵🇭 #498Top 7%
  5. #1,146Email Support14,954 freelancers · 🇵🇭 #657Top 8%
  6. #1,556Customer Support20,102 freelancers · 🇵🇭 #717Top 8%
  7. #2,602Customer Service37,168 freelancers · 🇵🇭 #1,179Top 7%