Sona M.

I find where your process leaks time and money, then rebuild it so the fix holds after I leave. On the last value stream I mapped, 40% of the steps added no value. Functional Lean Six Sigma Master Black Belt, 12+ years at GE and Genpact. I am Sona Murgai, Founder and Principal Advisor of Process Velocity Advisors LLC, and the author of Lean Management Essentials (Vibrant Publishers). I work with small businesses, mid-market companies and healthcare organizations whose operations are growing faster than the processes holding them up. At GE and Genpact I served as a functional Master Black Belt, Black Belt trainer and Master Coach, mentoring 200+ Green Belt and Black Belt projects, designing Black Belt training and certification assessments, and leading the Process Excellence function for the Consumer Goods, Pharma and Life Sciences business units of a global outsourcing firm. RECENT ENGAGEMENTS: ● Marketing agency, client account operations: replaced a legacy help-desk queue with a three-board workflow architecture in Asana. 7 request types standardized with named approvers, 6 disconnected systems brought under one intake and approval model, 0 downtime at cutover. ● Hospital staffing pilot: 90-day phased launch across 5 nursing departments. Baselined 7 KPIs where no measurement existed, designed the time and motion study to capture what the systems could not, then handed ownership to hospital HR and Operations against a documented transition playbook. ● Multi-state real estate investment firm: assessed 9 disconnected systems as they were actually used rather than as documented, gap-scored 6 operating domains, replaced person-based SOPs with a role-based RACI model. ● B2B medical distributor, quote-to-cash rebuild: quoting, purchasing and third-party fulfillment were running on tribal knowledge and email threads. Rebuilt as one system of record with documented sourcing decision rules, SOPs, and an integrated logistics workflow. HOW I WORK: ● Define the process and the success metrics before anything else ● Map the current state, exception paths included, so the team argues about a picture instead of about memories ● Analyze root causes with data, not opinions ● Improve: design changes your team can actually sustain once I am gone ● Control: measure against the baseline, then lock it in with SOPs, controls and dashboards ENGAGEMENTS I TAKE ON: ● Business process mapping, analysis and redesign ● Operational efficiency audits with a prioritized improvement roadmap ● SOP development and process documentation ● Workflow automation readiness: requirements, tool selection, and for healthcare, HIPAA and BAA compliance validation before you build ● Lean Six Sigma training and coaching: Green Belt and Black Belt mentoring, Black Belt curriculum design, Advanced Lean programs ● Project and change management for improvement initiatives I design and specify. When an engagement needs the technology built, I bring an established delivery partner and keep the design and the accountability with me, so you are never handed off. CERTIFICATIONS: Lean Six Sigma Master Black Belt (functional) · Certified Six Sigma Black Belt · Certified Advanced Lean Trainer · Black Belt Trainer and Master Coach · PMP (in progress) · Post Graduate Diploma in Business Management, MBA equivalent (IMI Delhi) Most engagements start with a fixed-fee Operations Diagnostic: a structured assessment that leaves you with a process map, findings and a roadmap you can act on, with me or without me. Message me with the operational problem you are facing. You will get specific questions back, not boilerplate. Sona Murgai Founder & Principal Advisor, Process Velocity Advisors LLC Lean Six Sigma Master Black Belt