Avelino M.

Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. 🌟Resolve 500+ weekly customer inquiries via phone, email, and social media, consistently exceeding targets 🌟Pioneered development of an improved system for following up with unsatisfied customers, reducing customer churn by 6% 🌟Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management 🌟Achieved 97% average customer satisfaction rating, surpassing team goal by 12% 🌟 Track trends in customer feedback and collaborate with management to determine the root cause of issues Skills Proficient in Microsoft Office Outbound/inbound calling Social Media Senior Representative Complaint resolution Service-based selling Real Estate