Gemma Mae D.

Are you looking for a strategic partner to manage your customer success and back-end operations? With over 7 years of experience supporting major U.S. brands, including AT&T, DirecTV, and high-volume Shopify stores, I specialize in delivering world-class support while protecting your brand’s reputation. Core Expertise I Bring to Your Team: Shopify & E-commerce Management: Expert at handling the full order lifecycle, from processing payments and returns to resolving complex delivery and product inquiries. Data Entry & Administrative Excellence: Highly organized in performing high-volume data entry, maintaining accurate participant records, and coordinating complex logistics to ensure smooth business operations. Support Leadership: Proven ability to supervise support teams, create training protocols, and maintain high-quality service standards. Conflict De-escalation: Skilled in professional empathy and decisive action to resolve billing disputes and customer complaints before they escalate into chargebacks. Technical & Analytical Support: Experienced in technical troubleshooting and auditing transactions to ensure 100% accuracy and compliance with company protocols. Technical Toolkit: Shopify, Zendesk, HubSpot, Gorgias, Slack, GHL, OpenPhone, and Google Workspace, Outlook, Stripe, Quickbooks I am ready to help you scale your business by taking the stress of customer support and administration off your plate. Let’s connect!