Kimberly N.

I have over 20 years of experience in leading and growing businesses. I have designed deeply complex programs that facilitate the gathering of customer and business intelligence in the field for enterprise companies. I am well versed on building strategic programs for companies that capture and measure legal compliance, as well as the customer and brand experience, so that businesses can act upon newly evolving expectations. I have successfully built and managing a global field force of contractors for over 20 years, and grown two companies in the multiples of tens of millions of dollars. During the pandemic, I realized that delivering excellence in customer service was no longer the number one priority for companies; The new imperative is based around trust: Trust that the companies were providing hygienic environments for employees and customers; Trust that companies were delivering a positive experience to internal and external customers. With this, she co-founded FenixVerify, a global hygiene and brand standards firm to capture validated, third-party intelligence around the newly evolving hygiene, ESG, and brand standards. Today, I work with global brands to help them implement initiatives that allow them to be transparent with their customer and employee base, and elevate their level of communication strategies through a variety of channels. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ Specialties: Brand Protection, Operational Strategy, Business Development, Sales, Revenue Growth, Account Management, Advisor to Leadership, Client Engagements, Market Penetration Analytics, Team Leadership, Customer Experience, Engagement and Deployment of Global Contractor Workforce