Haziq F.

I'm an experienced professional with over 5 years of work in various projects and industries. My role at Western Union as a Senior Customer Service Representative enabled me to provide excellent service while ensuring financial security for a global customer base. In addition, I've been involved in a wide range of projects, including managing premium Airbnb listings with BlueHorse, contributing to environmental responsibility with 3R Technology, and providing valuable educational resources at KidsKonnect. My experience extends across different sectors, from e-commerce to technology and food delivery services. I've also collaborated with companies like Clever Bytes, Diem Home Services, Element Brooklyn, Smart Shavy, 360 Mind, Canadian General Contractors, MyTA, LasPalmas, Business Profiles, and more. These experiences have honed my skills in customer service excellence, data analysis, problem resolution, and product knowledge. • Strong commitment to innovation and adaptability. • Continuous thirst for learning. • Proficient in 5+ support & CRM software, including Salesforce, LiveChat, and Guesty. • Exceptional in customer satisfaction ratings. • Successfully managed over 100 Airbnb listings with 98% accuracy. • Developed innovative customer support strategies to improve customer satisfaction. This multifaceted journey has made me a well-rounded professional, and I look forward to bringing my diverse skills to new challenges and opportunities.