Hasem M.

I’m a professional IT Support Engineer with several years of experience helping businesses with email systems and IT support. I specialize in Windows, macOS, Microsoft 365, Outlook, Teams, OneDrive, Google Workspace (G Suite), Gmail, Google Drive, Domain & DNS Management, Email Migration, Email Deliverability, Spam Filtering, Cold Email, Email Automation & Website Support. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 — ✅ Google Workspace (G Suite): • Google Workspace (G Suite) email setup, including custom domain verification and activating Gmail for sending and receiving emails. Manage users, groups, aliases, shared inboxes, email forwarding, Google Admin Console, and Gemini configuration. ✅ Microsoft 365 (Office 365): • Configure and provide support for Microsoft Office 365 Email, Outlook, Exchange Online, Teams, OneDrive, SharePoint, and PowerShell. Experienced in Microsoft 365 administration, licensing, user management, Shared Mailbox, Security Settings, and Copilot integration to boost productivity and team collaboration. ✅ Email Migration: • Google Workspace ↔ Microsoft 365 Email Migration. • GoDaddy, IMAP, cPanel, Roundcube, Zoho to Microsoft 365 / Google Workspace. • Google Workspace account merging, primary domain changes & GoDaddy Microsoft 365 defederation. • Outlook PST backup/import/export & Microsoft 365 Tenant-to-Tenant Migration. • Google Drive ↔ OneDrive file migration. • Expert in Email Migration, including calendars, contacts & files, with minimal downtime, data accuracy & comprehensive post-migration support. ✅ AI Automation & Integration: • ChatGPT & Claude integrations for business and email automation. • AI-powered email classification, summarization, extraction & routing. • Gmail / Google Workspace & Microsoft 365 / Outlook email automation. • Email-to-Google Sheets, Docs & Drive workflows using n8n, APIs & webhooks. • MCP-based AI workflows for Google Workspace & Microsoft 365. ✅ Email Deliverability & Cold Email: • Configure SPF, DKIM, DMARC, MX, TXT, CNAME, domain authentication, and sender reputation. • Troubleshoot spam/junk placement, send/receive, and Email Deliverability issues. • Set up cold-email infrastructure with Instantly, Smartlead, Apollo, HubSpot, SendGrid, Mailchimp, Klaviyo, GoHighLevel, etc. • Configure sending domains, dedicated IPs, tracking domains/subdomains, and email warm-up. • Monitor email deliverability using Google Postmaster Tools and Microsoft SNDS. ✅ Domain and DNS Management: • Handle Domain Migration, Transfer, Renewal, and DNS Management across platforms such as GoDaddy, Namecheap, Wix, Cloudflare, Squarespace, Bluehost, Shopify, Proton Mail, etc. • Configure and troubleshoot email and website DNS records, including MX, SPF, DKIM, DMARC, A, and CNAME records. • Skilled in Cloudflare advanced settings (WAF, rules, cache) and DNS security (DNSSEC, CAA). ✅ Website Support: • WordPress, WooCommerce, Wix, Squarespace, Shopify, Netlify and Lovable website development and support. • Website updates, fixes, speed optimization, mobile responsiveness, hosting migration, & SSL. • Troubleshoot website downtime, DNS/nameserver issues, and contact forms/SMTP for reliable email delivery. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Available on both weekdays and weekends. Flexible across time zones to support clients worldwide. Thanks for visiting my profile. If you have a project in mind or would like to discuss your requirements, feel free to send me a message. I’d be happy to help!