Mikhaela K.

eCommerce Virtual Assistant | Order Fulfillment, Inventory & Shopify Specialist Shopify | Gorgias | Logistics & Warehouse Coordination | Product Listings | Data Entry Hi! I'm Mikha, an experienced and reliable Virtual Assistant with a strong background in eCommerce, dropshipping, customer service, and data management. With 7 years in the customer service industry, 3 years in dropshipping/eCommerce, and 4 years as a Data Entry Specialist, I bring a well-rounded skill set that helps businesses stay organized, responsive, and efficient — from the storefront all the way to the warehouse. How I Can Support Your Business *Order Fulfillment & eCommerce Operations Processing Shopify orders Updating tracking info, handling refunds/returns/exchanges Communicating with suppliers for stock and shipment updates Managing dropshipping workflows and product sourcing 🚚 Logistics, Inventory & Warehouse Coordination Coordinating with warehouses and 3PLs on stock levels and shipments Inventory tracking and stock reconciliation across suppliers Monitoring shipment timelines and flagging delays before they become customer issues Managing reorder points and low-stock alerts Liaising between suppliers, warehouse staff, and the store to keep fulfillment running smoothly 💬 Customer Support & Inbox Management Responding to customer inquiries with clarity and empathy Handling escalations, complaints, and order issues Platforms I use daily: Gorgias, Zendesk, Gmail, CRM systems, Slack 🛍️ Store Updates & Shopify Product Listings Creating and publishing new Shopify product listings (titles, descriptions, images, pricing) SKU/variant setup and inventory monitoring Optimizing listings for clarity and conversion Basic store maintenance and cleanup tasks 🗂️ Admin & Data Support Accurate data entry and spreadsheet management Organizing files, reports, and store documentation Light social media posting and scheduling 🌱 Why Clients Enjoy Working With Me I'm organized, adaptable, and committed to keeping operations smooth — whether that's managing orders, coordinating with warehouses, supporting customers, or keeping your store updated. I learn quickly, communicate clearly, and take initiative when something needs attention. My goal is to make your workload lighter so you can focus on growing the business. Let's work together to streamline your store's operations and deliver a great customer experience — from the warehouse to the checkout page!