Narciso L.

Customer Service Specialist / Virtual Assistant

Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.  Inbound & Outbound calling to existing or new customers  Social Media Management  Providing Estimates on shipping container prices  Customer Service support  Sales  Outbound calling to heating oil companies to gather current heating oil prices.  Updated the company website with the current prices and adding details of each company.  Creating brief description of each company for customers to have a better understanding of it.  Checking of serviceability of an oil company’s address to the range of the customer’s home address.  Coordinating with other VA’s to update company website to make it more user-friendly for customers.  Outbound calling to clinics and hospital to request medical records.  Updating Hospital or clinic information on the tool called OPM.  Coordinating with hospital and clinical staff in making follow ups on previously requested medical charts.  Assisted in new hires on how to navigate through the tool of OPM.  Keeping track on daily and weekly medical records requested and received by receiving department