Liezl Mae M.

Results-driven Virtual Assistant, Customer Service Representative, and Insurance Verification Specialist with a strong commitment to accuracy, efficiency, and client satisfaction. I consistently deliver high-quality service, achieving an average CSAT of 8.8/10 and earning performance-based bonuses and incentives. I excel in managing high-volume customer interactions, streamlining administrative processes, and providing timely, solutions-oriented support. With solid expertise in insurance verification, I ensure accurate eligibility checks, benefits review, and proper documentation to prevent claim delays and issues. I maintain strict confidentiality and compliance while coordinating effectively with clients, providers, and insurance companies. Known for my integrity, professionalism, and collaborative mindset, I am a reliable team player who adapts quickly to dynamic environments and leverages technology to drive efficiency and results.