Francis P.

Digital Marketing, E-commerce Customer Support & Administrative Specialist Hi, I’m Francis. I help businesses stay organized, responsive, and visible online by combining digital marketing support, reliable administration, and hands-on e-commerce customer service. With 5+ years of experience and 3 years supporting Shopify dropshipping stores, I’m used to fast-paced environments where customer satisfaction and efficiency matter. What I can help you with: • E-commerce Customer Support (Shopify / Gorgias / Dropshipping) – Managing 100–200 emails daily, order tracking, returns, exchanges, and resolving customer issues • Social Media Management – Content creation, scheduling, and engagement • Content & Basic SEO – Posts that support visibility and growth • Sales & Lead Support – Outreach, follow-ups, and CRM updates • Administrative Support – Email management, research, and data entry • Canva Graphics – Clean, professional visuals for social media I’ve worked with agencies, e-commerce brands, small businesses, and government offices, allowing me to adapt quickly to different systems and workflows. If you need a dependable freelancer who understands marketing, operations, and customer support, I’m ready to help.