Sharmaine Joy L.

Highly skilled and dedicated Customer Service Representative with over 13 years experience in the BPO (Business Process Outsourcing) industry. Proven expertise in providing exceptional email, chat, and phone support. Adept at handling diverse customer issues and consistently achieving high customer satisfaction ratings. Strong communication skills combined with a deep understanding of customer needs and company products/services. I am also a Recruiter and Onboarding Specialist with over 2 years of hands-on experience in the RPO (Recruitment Process Outsourcing) industry. Proven ability to source, screen, and recruit top talent across various industries while ensuring a seamless onboarding process. Expertise in building strong relationships with candidates and stakeholders to drive organizational success. Feel free to leave me a message.