Jennifer C.

As a customer/Technical support person whose sole interest is in delivering happiness to my customers, I make sure to understand the problem from their view and use all available resources to troubleshoot because I understood the need for timely feedback, and meeting SLAs, I always try to resolve cases at first-contact. In my line work, I am comfortable with using; Microsoft Exchange Online SharePoint Cloud services Microsoft 365 Administration Microsoft Teams and Skype Active Directory Windows OS Office 365 OneDrive All As a customer/Technical support person whose sole interest is in delivering happiness to my customers, I make sure to understand the problem from their view and use all available resources to troubleshoot because I understood the need for timely feedback, and meeting SLAs, I always try to resolve cases at first-contact. In my line work, I am comfortable with using; Microsoft Exchange Online SharePoint Cloud services Microsoft 365 Administration Microsoft Teams and Skype Active Directory Windows OS Office 365 OneDrive All Microsoft Office applications Microsoft PowerBi Slack Trello Google suite I am certified to provide technical support to various customers. I provide support both via chat, email and voice calls depending on the customer's preference. In the support space, I have used some CRM and helpdesk support tools such as Freshdesk, Zendesk, ASD Grasshopper, Genesys, Rave, Anydesk, etc I assure you that I would deliver value to your organization. Office applications Microsoft PowerBi Slack Trello Google suite I am certified to provide technical support to various customers. I provide support both via chat, email and voice calls depending on the customer's preference. In the support space, I have used some CRM and helpdesk support tools such as Freshdesk, Zendesk, ASD Grasshopper, Genesys, Rave, Anydesk, etc I assure you that I would deliver value to your organization.