Paulnazer L.
Customer Service/Escalations Expert- Telephone Banking Phone Support
I am a Customer Service Phone Support Specialist for Consumer and Business Banking- Online Escalations and Technical Support with JPMorgan Chase and Co. for more than 10 years. My specialized roles include answer client inquiries , track complaints and feedback, handle escalated/supervisor calls and create tickets for unresolved online technical issues. I am also cross-skilled with deposit account and credit card transaction disputes, handle and provide basic customer support to mortgage, auto loan and brokerage clients.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.6k
Billed in all: $36,077$36k
$1.8k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 10% in News Writing
Ranked by MRR among everyone on Upwork with the skill.
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