Erika Joyce M.

𝙎𝙚𝙚𝙠𝙞𝙣𝙜 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝘿𝙧𝙞𝙫𝙚𝙣 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙏𝙝𝙖𝙩 𝙀𝙡𝙚𝙫𝙖𝙩𝙚𝙨 𝙔𝙤𝙪𝙧 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨?🦸‍♀️ 💻 Tech-savvy & Technical Proficiency 🚀 Reliability & Consistency 🧠 Results-Driven Mindset These are the tasks clients/companies hire me for 👇🏻 ✧ Phone, Email, and Chat Support ✧ Handling Queries, Chargebacks, and Refunds ✧ Email Ticketing System ✧ Store management ✧ Order processing/Tracking/Shipment Status ✧ Research With over a decade of experience, I am a versatile and results-driven customer service representative proficient in phone, email, and chat support. My extensive background spans technical support, virtual assistance, data analysis, and customer care across various industries, including telecommunications, and fintech. Known for my ability to resolve complex issues, enhance customer experiences, and drive operational efficiency. 📌CRMs and tools with which I am proficient and certified: ▪️Salesforce ▪️Helpscout ▪️OMS ▪️Slack ▪️Basecamp Why do clients and companies hire me? 👉🏻 Email, Phone and Chat Support: Excels at providing multi-channel customer support, including email, phone, and chat. I am proficient in crafting professional and personalized email responses, handling phone inquiries with a friendly and helpful demeanor, and providing real-time support through chat platforms. 👉🏻 Tech-savvy: Comfortable navigating various eCommerce platforms, CRM systems, and support software. Whether it's managing tickets, updating customer records, or utilizing live chat tools. I am quick to adapt and proficient in leveraging technology to deliver exceptional support. 👉🏻 Product Knowledge Expert: Prioritize becoming an expert in your products. By fully immersing myself in your offerings, I ensure that I can provide accurate, detailed information to customers and efficiently resolve their issues, enhancing their overall experience. If you think we'd be a good fit, here are the next steps: 1️⃣ Send me a personalized Upwork message 2️⃣ Click the green Schedule a Meeting button 3️⃣ Choose one for 15 mins and I'll confirm the timeslot 𝑵𝒐 𝑪𝑶𝑺𝑻 𝒖𝒏𝒕𝒊𝒍 𝒚𝒐𝒖 𝑯𝑰𝑹𝑬 *𝒘𝒊𝒏𝒌* Your next customer support, Erika