Sara Joice D.

Virtual Assistant | Customer Support | E-Commerce I’m Sara, a Customer Support and Virtual Assistant professional with 6+ years of experience helping customers and supporting businesses across e-commerce, technical support, and customer care. I’ve worked with companies like Google and T-Mobile, and I’ve also supported e-commerce brands where I handle everything from customer inquiries and order tracking to returns, refunds, exchanges, and follow ups. I’m experienced with Gorgias, Shopify, Redo, BlueBox, Etsy, Google Workspace, and other tools used to keep customer support and daily operations running smoothly. What I bring to the table is simple: reliability, ownership, and attention to detail. I don’t just respond to tickets or complete tasks. I take the time to understand the situation, find the right solution, and make sure nothing gets missed along the way. Here’s what you can expect from me: ✅ Clear, professional, and customer focused communication ✅ Reliable handling of email, chat, and customer support ✅ E commerce support including orders, returns, refunds, and exchanges ✅ Shopify and Gorgias experience ✅ Accurate documentation and consistent follow ups ✅ Quick to learn new tools, systems, and processes ✅ Able to work independently while staying aligned with the team I’m the kind of person who takes ownership of my work. If I see something that needs attention, I don’t wait around for someone else to point it out. I look into it, find a solution, and keep things moving. I also understand that good customer support is about more than closing tickets. It’s about making customers feel taken care of while making the business easier to manage behind the scenes. If you’re looking for someone dependable, adaptable, and genuinely invested in doing the job well, I’d love to be part of your team.