Charlie M.

Summary of Qualifications: - Highly organized and detail-oriented and works exceedingly well amidst immense pressure in a very fast-paced work environment. - Years of experience providing support for CEO and C-level management. - Confident in organizing and facilitating online meetings and conducting online training for newly onboarded staff. - Experience in end-to-end project management leveraging technology to track the status of each task. - A well-rounded Client Services Manager with the ability to build solid and long-term relationships with the organization's client base. - Proficient with eCommerce platforms (Shopify, Amazon Seller Central, ebay, and Walmart) - A champion of excellent customer experience and confident in managing customer interactions through phone (RingCentral and CallHippo), email (Zendesk and Gorgias), and LiveChat. - An experienced Social Media moderator (i.e., Facebook, Instagram, Twitter, Pinterest) managing communications with followers, responding to comments, and providing the appropriate response.