May E.

I am a detail-oriented Real Estate and Mortgage Professional with 13 years of experience in real estate account coordination, loan processing, broker support, credit analysis, and real estate case management. I have 7 years of experience as a Real Estate Account Coordinator in the banking industry and 6 years supporting Australian and US mortgage operations, including 11 months as a Credit Analyst. My areas of expertise include: Australian Mortgage Loan Processing & Broker Support: Data entry and loan processing using GEM 2.0, CHIEF, FLEX, and Mercury; valuation requests, pricing, compliance documentation, discharge preparation, and loan application submissions through Manual, AOL, and Simpology. I also handle lender, solicitor, and borrower inquiries and follow up on loan approvals. Assisting the brokers at all stages of the loan process, from first contact through to settlement to post-settlement. US Mortgage Loan Processing: Underwriter support, client follow-ups, loan documentation, and discharge preparation. US Commercial Real Estate Case Management: Property research using CoStar, Crexi, Brevitas, and LoopNet; property listing and tracking, broker and agent coordination, availability verification, and property viewing arrangements. I also manage status updates through KVCore. Credit Analysis & Account Coordination: Strong attention to detail, document review, data accuracy, administrative support, and efficient management of loan-related processes. I am proficient in handling confidential documents, managing multiple tasks, coordinating with different stakeholders, and meeting deadlines while maintaining accuracy and efficiency. I take pride in being reliable, organized, detail-oriented, and committed to providing quality support to help clients achieve their business goals. If you're looking for an experienced Real Estate Virtual Assistant, Mortgage Loan Processor, or Broker Support Specialist, I would be happy to help!