Monaliza Carmel G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

• Attention to Detail: Excellent • Active Listening: Excellent • Complaint Resolution: Proficient • Communication: Strong verbal and written communication skills • Patience: Exceptional patience in dealing with challenging situations • Problem Solving: Proven ability to identify and solve complex problems • Critical Thinking Skills: Strong analytical and critical thinking abilities • Decision Making: Sound decision-making skills, especially in high-pressure situations • Adaptability: Demonstrated ability to adapt quickly to changing circumstances • Collaboration: A team player with a proven track record of successful collaboration • Time Management: Effective time management skills to meet deadlines and prioritize tasks • Creativity: Innovative thinking to find unique solutions to challenges • Zendesk: Advanced proficiency in Zendesk, with a track record of optimizing customer support processes • Inside Graph: Proficient in utilizing Inside Graph for data analysis and insights • Service Titan: Well experienced in Service Titan for effective workflow management • Dialpad: Skilled in using Dialpad for efficient communication and collaboration