Theresa E.

I help Shopify-based e-commerce businesses run smoother behind the scenes and support customers better on the front end. From reducing response times to recovering abandoned carts, resolving order tracking issues, and keeping product catalogs clean and sales-ready, I handle the details that keep a store running and customers happy. I've worked with European brands on product listing and merchandising; uploading products, writing and applying tags, building collections, and structuring store navigation for easy browsing. I maintain a pace of 8+ product uploads per hour without sacrificing accuracy, and I list products fluently in English, French, Spanish, German, Dutch, and Danish, among other European languages. Tools & Platforms I Work With: Shopify | Zendesk | Freshdesk | Trello | Slack | Live Chat Software | ChatGPT | Ideogram | Google Analytics | Canva | DeepL Translator What I Bring to Your Store: ✅ Fast, empathetic email, chat & ticket support ✅ Cart abandonment recovery & follow-up sequences ✅ Order tracking, shipping delay & delivery issue resolution ✅ Refunds, returns & dispute handling ✅ High-volume ticket management (70+ tickets/day) without sacrificing quality ✅ 90% CSAT score — consistently rated highly by customers ✅ Shopify product listing, tagging, collection building & navigation setup ✅ Multilingual product uploads (8+/hour) across 5+ European languages ✅ ALX Virtual Assistance trained — organized, responsive, and detail-driven If you're searching for a Shopify customer service representative, e-commerce virtual assistant, Shopify product listing specialist, or multilingual product uploader for your online store, you've found the right profile. Let's turn your support inbox and product catalog into a growth engine. Message me today, and let's talk about how I can help your store respond faster, list smarter, and keep customers coming back for more.