Raymond B.

Are inventory gaps, supplier delays, fulfillment exceptions, or scattered operating data slowing your e-commerce business? I help DTC brands build reliable, scalable back-office operations across Shopify, inventory systems, suppliers, 3PLs, customer support, and finance. I am a Top Rated Upwork freelancer with 100% Job Success, 1,400+ hours, a B.S. in Computer Science, Lean Six Sigma Yellow Belt training, and 14+ years of experience across e-commerce, inventory, warehousing, procurement, customer service, and IT operations. WHAT I CAN MANAGE - Multi-brand Shopify operations, product and order workflows - Inventory forecasting, replenishment, SKU mapping, cycle counts, and variance analysis - Supplier sourcing, quotation comparison, MOQ negotiation, and purchase planning - Supplier-direct, dropshipping, and European 3PL fulfillment - Returns, refunds, replacements, chargebacks, and customer-support SOPs - COGS, landed-cost, invoice, and P&L support - Operational dashboards, KPI trackers, SOP documentation, and workflow improvement - Marketplace operations across Amazon, eBay, Bunnings, Kogan, MyDeal, and Mirakl RECENT VERIFIED RESULTS - Reconciled 2,765 Shopify products and 21,552 variants against ERP and warehouse data, documenting 4,904 confirmed matches and data gaps - Built replenishment plans covering 54 active SKUs and 10,030 units, including an approximately $30K purchasing recommendation - Contacted 20+ suppliers and helped move MOQs from 500 units toward 100-unit or dropship arrangements - Coordinated production of 600 customized units - Diagnosed EUR 1,800+ in chargeback exposure and strengthened evidence-based return and refund controls - Reduced inventory discrepancies by 20% at Zalora through root-cause analysis and corrective action - Led an eight-person warehouse team and managed inventory, receiving, dispatch, and compliance workflows in Dubai SYSTEMS AND TOOLS Shopify, inFlow Inventory, Epicor, Sage 300, HST ERP, NETO, OMS/WMS, Amazon Seller Central, Magento, Xero, Airwallex, Reamaze, ThriveDesk, Zendesk, Microsoft Excel, Google Sheets/Workspace, Slack, Tableau, and SQL. WHY CLIENTS HIRE ME I combine hands-on execution with operational judgment. I do not only update spreadsheets or process orders; I trace the root cause, reconcile conflicting data, document the correct workflow, and create controls that make the operation easier to manage. If you need an operations partner who can connect inventory, suppliers, fulfillment, customer support, and financial controls, send me an invitation and tell me where the process is breaking.