Damilola Y.

I led a 40-person customer support team across 28 e-commerce brand stores, and built the SOPs, Zendesk macros, Zendesk–Shopify integration and Slack automations that kept them running. If you need your inbox, orders and suppliers handled by someone who has done it at scale, I can help. With 7+ years in e-commerce, I've supported fashion and apparel, beauty, home goods, supplements and wellness, pet products, furniture and handmade brands, on Shopify, WooCommerce, Amazon, eBay and Etsy, including high-volume dropshipping and private label stores. WHAT I DO Customer support (email, live chat and tickets): order status, shipping questions, returns, refunds, disputes and chargebacks, handled quickly and in your brand's voice. Order and fulfillment operations: processing orders, tracking shipments, chasing delays and making sure nothing sits unfulfilled. Supplier management: quotations, invoice checks, purchase orders, shipment and inventory tracking with your existing suppliers. I've used ServicePoints for 3 years to review supplier quotes and move orders through fulfilment, and I have a wide network of established suppliers. Support operations: SOPs, macros, helpdesk setup, automations (Make, Zapier) and reporting dashboards. A REAL EXAMPLE An agent refunded a $5 shipping-insurance fee in a way that made whole orders look refunded, so the supplier stopped fulfilling them. While auditing tracking in Parcel Panel, I found orders stuck for up to a month, got them shipped, retrained the team on partial refunds and set up a supplier check so no order sits unfulfilled for more than 3 days, closing a chargeback risk before it grew. TOOLS Gorgias, Zendesk, Re:amaze, Freshdesk, HubSpot, Shopify, WooCommerce, ServicePoints, Parcel Panel, Google Sheets, Slack, Monday, Notion, ClickUp and Asana. I also use AI daily for SOPs, reporting and supplier follow-ups. I'm Top Rated on Upwork and comfortable working in any time zone. Send me a message with what your store needs and I'll tell you how I'd handle it.