Bernalyn R.

Hi, this is Bernalyn at your service! A Customer Support and E-commerce Specialist with 4+ years of experience supporting customers in fast-paced online businesses. I help companies reduce response times, resolve disputes efficiently, and deliver consistent, high-quality customer experiences across multiple channels. I’m highly adaptable, quick to learn new products and systems, and comfortable handling everything from routine inquiries to escalated cases. I take pride in clear communication, accurate documentation, and treating every customer interaction with professionalism and empathy. I Can Help You With: -Live Chat, Email, and Phone Support -Facebook Comment Moderation & Messenger Support (Meta Business Suite) -Order Processing & E-commerce Support (Shopify / BigCommerce) -Order Fulfillment, Shipping & Returns -Creating Shipping & Return Labels (Shippo) -Dispute Handling & Customer Escalations -CRM & Ticket Management -Data Entry & Case Documentation -Cryptocurrency-related Customer Inquiries Knowledgeable in different tools and platforms like Shopify, BigCommerce, Meta Business Suite, Zendesk, Reamaze, Tidio, Microsoft Dynamics 365, CSRScape, Cisco Finesse, Shippo, Microsoft Office, Slack, ChatGpt, Microsoft Teams, Telegram, WhatsApp, Google Drive, and Monday(.)com. If you’re looking for a dependable customer support professional who can handle both customer communication and e-commerce operations, I’d love to discuss how I can support your business.