Miles C.

Technical & Content Writer for SaaS Platforms | Documentation, Knowledge Base | B2B Content I create documentation and content for SaaS and digital platforms, grounded in experience owning complex enterprise systems. My background is in the management and ownership of complex enterprise DAM / PIM / omnichannel systems. In these roles I created documentation and other content to support the training of global stakeholders. This included written documentation and screen-recordings to support rapid onboarding of global user groups. I’ve worked in environments where product data and assets move across multiple integrated enterprise systems and approval workflows before reaching customer-facing platforms. My work spans: • User guides and knowledge base documentation • SaaS blog and thought-leadership content • Admin and workflow documentation • API and technical content • Training materials for global teams If you need technically literate content, from documentation to long-form articles, I’d be happy to collaborate.