Justine P.

With extensive experience managing customer service for Shopify stores and various e-commerce platforms, I specialize in optimizing CRM software like Zendesk, Helpdesk, and Gorgias to enhance customer experience and improve key metrics. - Optimize customer service metrics such as first response time, resolution time, and customer satisfaction across channels, including email, chat, and social media. - Set up integrations between Shopify and CRM systems, ensuring seamless connectivity across social media, email, live chat, phone support, and third-party logistics apps. - Fluent in English, French, German, and Spanish, I have translated multiple Shopify stores to cater to diverse markets, ensuring both accuracy and localization. - Set up and managed affiliate marketing apps like GoAffPro, driving growth through effective referral programs. - Manage e-commerce operations, including CRM, marketing, logistics, website optimization, and building Shopify stores from scratch. I ensure that every essential aspect, from the store setup to customer service workflows and marketing automation, is optimized for smooth operation and growth.