Mikaela L.

✨ Need someone who can support your customers, manage clients, handle administrative tasks, and keep your day-to-day operations organized? You’ve found the right person. I’m a Customer Success Manager, Medical Virtual Assistant, Customer Onboarding Specialist, Customer Support Representative, and Lead Generation Specialist with a unique healthcare background as a Licensed Radiologic Technologist. With experience across healthcare, customer service, client onboarding, virtual assistance, technical support, and lead generation, I can adapt to different business needs and become a reliable extension of your team. 🏆 Why Hire Me? ✅ 3+ Years in the Medical Field as a Licensed Radiologic Technologist ✅ 2+ Years in Customer Service & Customer Support ✅ 2+ Years as a Medical Virtual Assistant ✅ 2+ Years in Customer Onboarding & Client Success ✅ Experience in Lead Generation & Prospect Research ✅ Strong Communication & Relationship Management Skills ✅ Detail-Oriented, Reliable, and Results-Driven 💎 Services I Provide 🔹 Customer Success Management 🔹 Customer Onboarding & Retention 🔹 Customer Service & Technical Support 🔹 Medical Virtual Assistance 🔹 Lead Generation & Prospect List Building 🔹 Email & Chat Support 🔹 Patient Coordination & Administrative Support 🔹 Medical Documentation & Terminology Support 🔹 Canva Design & Administrative Tasks 🛠️ Tools & Platforms ✔ Zendesk ✔ Freshdesk ✔ Slack ✔ Linear ✔ Zoom ✔ Skype ✔ Google Workspace ✔ ChatGPT ✔ CRM & Ticketing Systems 🏥 Healthcare Expertise ✔ Medical Terminology ✔ Anatomy & Physiology ✔ X-Ray Imaging ✔ CT Scan ✔ MRI ✔ Ultrasound ✔ Nuclear Medicine ✔ Radiation Therapy 🌟 What Clients Can Expect ✔ Fast Response Time ✔ Professional Communication ✔ Attention to Detail ✔ Problem-Solving Mindset ✔ High-Quality Work ✔ Commitment to Client Satisfaction I don't just complete tasks, I help businesses create outstanding customer experiences, improve retention, and build strong relationships that drive long-term growth. 📩 Let's connect and discuss how I can support your business and contribute to your success.