Leira Rose V.

Hey! I’m Leira 👋🏻 With over 11 years of experience in customer service and client-facing roles, I specialize in providing exceptional support, managing escalations, and leading high-performing teams across BPO and freelance environments. I help businesses build strong customer relationships, resolve complex issues efficiently, and deliver seamless support experiences. Whether you're scaling your support team or need someone who can handle operations independently, I’m here to make your processes smoother and your customers happier. ✅ What I Can Do for You: ⭐️ Customer Support (Email, Chat, and Voice) Friendly, clear, and professional communication tailored to your brand voice ⭐️ Escalation Management I specialize in handling high-priority cases with empathy, precision, and a solution-focused mindset ⭐️ Team Supervision & Coaching I train, mentor, and lead agents to meet KPIs and continuously improve performance ⭐️ Client Relationship Management Skilled in managing VIP clients, addressing feedback, and building long-term trust ⭐️ eCommerce Support Proficient in Shopify order handling, refunds, tracking, and product inquiries ⭐️ CRM Systems Experienced in Gorgias, Zendesk, Freshdesk, and more 🛠️ Tools & Platforms: Gorgias | Zendesk | Freshdesk Shopify | WooCommerce Slack | Google Workspace | Microsoft Office Trello | ClickUp | Asana 💼 Why Clients Work With Me: * 11 years of industry experience * Top Rated Plus on Upwork with 100% Job Success * Strong communication, leadership, and organizational skills * Professional, proactive, and adaptable * Committed to quality, accuracy, and customer satisfaction If you’re looking for someone who can confidently take the lead in support, manage escalations, and contribute to your team’s success from day one, I’d love to work with you. 👌🏻