Norvim H.

Experienced Customer Service Manager with a demonstrated history of working in the financial services and e-commerce industry. Skilled in Customer Service Management, Relationship Building, Facilitation, Teamwork, and Positive Psychology. Strong customer success and support professional with two years of college education specializing in Computer Programming. On average, a loyal customer is 10 times more valuable than their first purchase and nearly 70% of people would spend more money with a company that delivers excellent customer service. But servicing a customer is not a walk in the park and a single dissatisfied customer could turn down a business. And this is where I come in! I have expertise in customer service management that ranges from data analytics, project management, coaching, and other skills that would pump business profit and prevent potential financial loss. I am a sucker for learning and love to deliver results that exceed my client's expectations.