April Marie F.

Patient Services Specialist 10 years background in Outbound Sales in Telco Account English proficient Results-oriented professional Chronic Care Management Nurse Remote Patient Monitor Nurse Managed Care Nurse Answer all incoming calls from the patients. Making all/any outgoing calls to the patients Manage the physicians/doctor’s appointment calendar Manage and organize Electronic Medical Records (EMR) Record, review, and take steps to follow up on and resolve patient complaints Analyze complaints to enhance the overall quality of care Create and maintain record-keeping files and systems for both the physicians and the patients Assure confidentiality of paperwork, documents, and calls Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required Maintain timely communication with patients Represent the Client in an approachable, pleasant, and professional manner