Ifunanya E.

Overwhelmed with customer emails, Shopify orders, and support tickets⁉️ I help SaaS, telehealth, e-commerce, wellness, coaching, and service-based businesses manage customer support with patience, clarity, and follow-through. I don't just answer messages. I work through the issue, guide the customer to the right solution, and make sure important follow-ups don't get lost. I'm Ify, a Customer Support & Success Specialist with 5+ years of experience across SaaS, eCommerce, Telehealth, Fintech, and Property Management. I embed myself in your brand voice so thoroughly that every interaction feels entirely in-house. I work independently, communicate proactively, and own issues from start to finish, so you can focus on scaling your business. How I Add Value: ✅Omnichannel Support: Fast, empathetic resolution across Email, Live Chat, and Phone. ✅Retention & Growth: Reducing churn by optimizing onboarding and accelerating user time-to-value. ✅Operations & Scale: Building SOPs, macros, and Knowledge Base articles to enable customer self-service. ✅Technical Troubleshooting: Resolving account and technical issues efficiently alongside your product teams. TOOL STACK ✅Help Desk / CRM: Zendesk • Gorgias • Intercom • Freshdesk • HubSpot • Salesforce • Help Scout • Zoho CRM ✅eCommerce & Billing: Shopify • WooCommerce • BigCommerce • Stripe • PayPal • Loop & Seal Subscriptions ✅Operations & Operations: Notion • Asana • Jira • Slack • Google Workspace • Aircall • Dialpad • Kajabi • GoHighLevel CLIENT FEEDBACK: 🛠️ "Ify was an outstanding asset to our Customer Support team." — Alexis Maphis, Head of Customer Support, Confetti 🛠️ "Ify turned frustrated customers into loyal ones. Over the phone, over email, over chat. Every time." — Lecha Kelly, Customer Support Manager, Dynamics Athletics Let’s scale your support operations. Click "Invite to Job" to connect!