Skip to content
BackNov 8
Aileen B.
Upwork badge

Aileen B.

Customer Service / Phone, email, chat support / Virtual Assistant

With over 8 years of experience in customer service, I specialize in providing excellent support through phone, email, text, and chat. I am skilled at navigating various software tools to handle customer accounts, research policies, and deliver effective, timely solutions—especially in fast-paced, high-volume environments. ✔ Strong communication and problem-solving skills ✔ Tech-savvy and quick to learn new platforms and tools ✔ Fluent in English, both written and spoken ✔ Committed to customer satisfaction, leadership, and discipline I bring a strong work ethic, a calm and helpful attitude, and the adaptability to thrive in any customer service role. Let’s connect and see how I can help support your business.

🇵🇭Cavite, Philippines$6/hr100% JSS4.60 (6)Since Jul 2021

Earnings and projects

MRR
$588

Last 6 months ÷ 6

World#71,161 / 412k
🇵🇭Country#14,103 / 56.3k
Revenue, last 30 days
$0

Last 6 months: $3.5k

Total earnings
$21k

Billed in all: $22k

World#137,163 / 412k
🇵🇭Country#22,730 / 56.3k
Per project
$4.2k

$1.8k in the last 6 months

World#41,279 / 412k
🇵🇭Country#9,535 / 56.3k
Projects, last 6 months
2
50% fixed50% hourly
World#88,922 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
5

Across 6 contracts

17% fixed83% hourly
World#266,045 / 412k
🇵🇭Country#25,565 / 56.3k

Earnings, last 30 days

$21.7kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$21,250$21,500$21,750$22,000Oct 9Oct 24Nov 8

Skill rankings: Top 13% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #603Product Knowledge2,128 freelancers · 🇵🇭 #392Top 28%
  2. #814Order Processing2,648 freelancers · 🇵🇭 #572Top 31%
  3. #863Order Tracking2,668 freelancers · 🇵🇭 #616Top 32%
  4. #1,173Customer Satisfaction3,986 freelancers · 🇵🇭 #611Top 29%
  5. #1,550Phone Support5,090 freelancers · 🇵🇭 #838Top 30%
  6. #1,903Zendesk5,908 freelancers · 🇵🇭 #1,053Top 32%
  7. #2,282English17,148 freelancers · 🇵🇭 #433Top 13%
  8. #3,456Email Communication14,124 freelancers · 🇵🇭 #1,951Top 24%