Aileen B.
Customer Service / Phone, email, chat support / Virtual Assistant
With over 8 years of experience in customer service, I specialize in providing excellent support through phone, email, text, and chat. I am skilled at navigating various software tools to handle customer accounts, research policies, and deliver effective, timely solutions—especially in fast-paced, high-volume environments. ✔ Strong communication and problem-solving skills ✔ Tech-savvy and quick to learn new platforms and tools ✔ Fluent in English, both written and spoken ✔ Committed to customer satisfaction, leadership, and discipline I bring a strong work ethic, a calm and helpful attitude, and the adaptability to thrive in any customer service role. Let’s connect and see how I can help support your business.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.5k
Billed in all: $21,724$22k
$1.8k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 13% in English
Ranked by MRR among everyone on Upwork with the skill.
- #603Product Knowledge2,128 freelancers · 🇵🇭 #392Top 28%🇵🇭#392 of 1,267
- #814Order Processing2,648 freelancers · 🇵🇭 #572Top 31%🇵🇭#572 of 1,622
- #863Order Tracking2,668 freelancers · 🇵🇭 #616Top 32%🇵🇭#616 of 1,731
- #1,173Customer Satisfaction3,986 freelancers · 🇵🇭 #611Top 29%🇵🇭#611 of 1,816
- #1,550Phone Support5,090 freelancers · 🇵🇭 #838Top 30%🇵🇭#838 of 2,569
- #1,903Zendesk5,908 freelancers · 🇵🇭 #1,053Top 32%🇵🇭#1,053 of 2,921
- #2,282English17,148 freelancers · 🇵🇭 #433Top 13%🇵🇭#433 of 1,895
- #3,456Email Communication14,124 freelancers · 🇵🇭 #1,951Top 24%🇵🇭#1,951 of 6,863