Davia G.

Customer Service

I have been in the customer service field for 14 years experienced in both phone and chat support handling billing inquires, service issues, scheduling technicians and troubleshooting when needed. Looking for someone who is always on time for work ? I am very punctual and always ensure customers leave my line very satisfied. I pride myself on providing a clear and simple explanation, being accountable, taking ownership and managing my time effectively. I have worked for major US companies such as Comcast, Time warner Cable, Farmers Insurance and Proctor U which have all contributed to my experience in the customer service field. Whenever a situation arises I am open to constructive feedback and improvement if needed. I work hard to ensure that expectations for both client and customer are met and satisfied. I do like thinking outside the box when required and using critical thinking. I am open to learning new skills and willing to provide support when needed. Thank you for taking the time to visit my Upwork profile and looking forward to working with you soon.