Leah S.

Project Management | Customer Experience | Training/Development |

Hi there! I’m a seasoned Project Manager and Operations Specialist with 7+ years of experience leading cross-functional teams, streamlining processes, and delivering digital projects for startups, agencies, and mission-driven businesses. I specialize in creating calm and clarity across moving parts—from marketing and tech to content and client delivery. Here are a few highlights from my recent work: Project & Ops Lead for Marketing and Tech Initiatives I've managed campaigns, product builds, and content rollouts for a marketing agency, coordinating designers, developers, strategists, and clients to deliver high-impact work on time and on budget. COO for a Growing Education Business I've owned day-to-day ops across lead generation, improving internal systems, and planning training events, . I help plan conferences with 1,000+ attendees, coordinate remote teams, and implement streamlined workflows to support scale. Experienced in Tools Like ClickUp, Asana, Notion & Monday.com I’ve built and maintained PM systems from scratch for small and mid-sized teams, ensuring visibility, accountability, and smooth collaboration. Strong Client Communication & Executive Reporting I manage stakeholder updates, lead client meetings, and write clear, executive-level summaries that keep everyone aligned. Background in CX, Training & QA At quip and Via, I led large CX QA and training teams, created knowledge bases, and implemented support systems that improved CSAT and operational efficiency. I’m open to opportunities in: Project Management Operations Support Client Delivery Marketing & Tech Implementation Training and Development