Erika Alexandra G.

Hello! I'm a bilingual (English-Spanish) Virtual Assistant and Paralegal with 8+ years of experience in customer service and 4+ years supporting California Workers’ Compensation law firms. I specialize in providing reliable administrative, legal, and customer support to businesses that need someone organized, proactive, and professional. I have experience working with high-volume environments while maintaining excellent communication and attention to detail. Throughout my career, I’ve worked with companies such as FedEx, Cognizant (One Call Care Management), Hotels . com, and California-based law firms, where I assisted with case coordination, client communication, legal documentation, translations, and administrative support. Here’s how I can help your business: Legal Virtual Assistance & Paralegal Support Client Intake & Case Coordination Email & Calendar Management Customer Support (Email, Chat & Phone) Data Entry & Administrative Support English-Spanish Translation CRM Management (Zendesk, Zoho CRM) Document Organization & File Management Sales & Customer Retention Support Project Coordination using Asana & Slack Tools & Platforms: Vonage Business MerusCase Asana Slack Microsoft Office & Google Workspace Adobe Acrobat DC, etc I’m a fast learner, highly organized, and committed to helping clients achieve their goals efficiently. I value professionalism, communication, and long-term working relationships. If you're looking for someone dependable who can support your business and clients with care and professionalism, feel free to message me. I’d love to discuss how I can help your team succeed.