Jane Frances T.

Customer Support Advocate

Customer Support Specialist with 10+ years of experience delivering exceptional service through phone, chat, email, and social media. Skilled in handling escalations, resolving complex issues, and improving processes to enhance customer satisfaction. Adept with tools including Salesforce, Fountain, Sprinklr, Slack, and Khoros. Recognized for empathy, clear communication, and consistent performance in fast-paced, high-volume environments.