Lucas S.

Is your platform attracting attention but not enough qualified leads, paying customers or repeat business? I help business and IT leaders find the gaps across analytics, customer journeys, CRM, payments and operations, then turn the findings into a practical implementation plan. I am a solutions architect with a background in enterprise IT management, commercial platforms, business process automation and technical documentation. I connect the business problem to the systems, controls and workflows needed to solve it. HOW I CAN HELP • Commercial discovery and revenue audits: investigate traffic changes, attribution, offer clarity, conversion barriers, advertising placement, checkout friction and sales follow-up. Separate confirmed findings from hypotheses and define a reliable baseline. • Platform and customer journey design: simplify navigation, registration, enquiries, subscriptions, paid access and fulfilment. Align the experience with what customers need to achieve. • CRM, payments and integrations: connect lead capture, ownership, follow-up, orders, verified settlement and customer access. Define duplicate prevention, exception handling and reconciliation. • Business automation: build approval workflows, vendor onboarding, document control, HR and procurement processes, reminders, SLA escalation and dashboards. • IT leadership and AI readiness: translate business priorities into solution architecture, governance, investment cases and phased delivery roadmaps. Assess useful AI applications, data readiness and human oversight. • Documentation and learning: requirements, process maps, SOPs, UAT packs, deployment and rollback runbooks, administrator guides, training curricula and practical workbooks. EXECUTIVE SEARCH AND PLATFORM-ENABLED RECRUITMENT As CEO and co-founder of JobsTanzania, I offer online recruitment and confidential executive search for C-suite, director and head-of-function mandates in technology, finance, sales and general management. My enterprise IT leadership background helps me translate business priorities into clear role requirements and structured candidate discussions. I combine JobsTanzania's recruitment platform and Talent Bank with targeted professional-network sourcing across agreed markets. For cross-border mandates, I align location, compensation, notice periods and relocation requirements before shortlisting. Deliverables can include a search brief, target-employer map, candidate pipeline, structured screening notes, evidence-based shortlist, interview coordination and offer/joining follow-up. AI can assist research, search planning and draft summaries, with human review, appropriate data permissions and no automated hiring decisions. References and sensitive candidate information are shared only with consent. Invite me on Upwork to discuss your leadership vacancy, target market and hiring timetable. FEATURED DISCOVERY CASE STUDY My JobsTanzania/HumanValue platform work spans a recruitment marketplace, Talent Bank, HR enquiries, subscriptions, digital learning and payment-enabled services. A recent discovery review examined analytics, advertising, user journeys, CRM and payment evidence, producing a ten-page audit and staged deployment plan. The proposed transformation focuses on trustworthy measurement, clearer audience journeys, fewer conversion interruptions and stronger sales follow-through. Expected improvements are testable targets; post-deployment revenue uplift has not yet been established. See the portfolio case study for the observed-before and proposed-after approach. EXPERIENCE YOU CAN VERIFY My Upwork profile shows $9K+ earned across 31 jobs, including a $2,250 SOP assignment. Verified testimonials describe Microsoft 365 process automation in a 240-user environment, lead-generation workflow automation and IT policy development. Tools include Power Automate, SharePoint Online, Microsoft Forms, Teams, Outlook, Power BI, PHP, MariaDB/SQL and APIs. I choose technology around your existing systems, business needs and agreed scope. WHAT YOU RECEIVE We agree the problem, scope and success measures first. Depending on the engagement, deliverables include an evidence-based audit, prioritized backlog, process and architecture designs, implementation milestones, acceptance tests and handover documentation. Delivery follows reviewable stages: discover, design, build, test and measure. Invite me on Upwork to arrange a discovery consultation. Tell me what your platform does, where leads or sales appear to stall, and the outcome you want to improve. We will define a useful first milestone before committing to a larger rebuild.