Rose Marie T.

Welcome to my Upwork. Please see my work and skills below and I'll be more than happy also to answer your questions through call. 1. Customer Service Representative Description: I have spent the 7 years working with the back office team of a telecommunications company and 2 years of it is taking inbound and outbound calls . It is my responsibility to ensure that we address customers' concerns, have the necessary skills to handle crucial documents, see to it that the paperwork's are submitted in a timely manner, and most importantly keep customers satisfied. As part of my work, I also handle escalated cases with billing concerns and other technical issues that can't be resolve by the previous agent. 2. Executive Assistant Description: I work directly with the CEO of a Glass company related to construction and assist him in terms of Scheduling, Company updates from different Departments, facilitate meetings which includes taking minutes of the meeting, prepare the material for the meeting and assist on the meeting flow. I also maintain their website wherein I receive the quotation request and communicate with potential customers over the phone and through email. Lastly, I work as Document Controller wherein I prepare the process documents for ISO certification and also keeps track with the in and out work orders we receive from clients. I also took another year as a Customer Support for a Healthcare company in USA. I assist patients with the benefits and limitations of their Healthcare insurance. I take pride of my work since I have received very good feedback from patients regarding my work. 3. Project Control Services Analyst My work is composed of the following below: - Facilitates roll-on/off of 2 projects (Onboarding and Offboarding of people) - Maintains Resource Tracker - Submits report for monthly resource movement summary - Facilitates Access Management (Distribution List, MS Teams and Sharepoint) - Sends reminders and schedules leads meeting - Facilitates updating of project meeting notes - Supports management of TLM (Team Leads’ Meeting) and PMT (Client Meeting) slides, follow up with project leads for updates - Prepares Resource Movement and other administrative updates. - Help in Invoicing (Forecasting, Billing, Prepare Travel Expense review, and Invoices to be sent to client) -Maintain Client Data Access Control log 4. Data Entry | Transcriptionist | Email Support I am glad that I worked for an organization whose main goal is to help Nigerian children. Part of my work are is to transcribe the listed vaccines written by the Field Officers to the system and also maintain assistance in answering questions through email like verifying the infant's name, caregivers or provide the next vaccine that will be administered.