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Enny V.
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Enny V.

Bilingual Customer Support Specialist and Virtual Receptionist

Looking for someone who can take great care of your customers while making your day-to-day operations easier? I’m here to help. I’m a Bilingual Customer Support Specialist & Virtual Receptionist with 6+ years of experience helping businesses deliver exceptional customer experiences and stay organized. I can handle calls, emails, live chat, tickets, appointment scheduling, follow-ups, CRM management, and administrative tasks with professionalism, empathy, and attention to detail. I’m experienced with Zendesk, Gorgias, GoHighLevel, Shopify, and other CRM/support platforms, and I’m quick to learn new tools and processes. ✨ What you can expect: ✔️ Fluent English & Spanish ✔️ Professional and friendly communication ✔️ Reliable, organized, and proactive support ✔️ Strong problem-solving skills ✔️ A genuine customer-first approach I know how to represent a business professionally and build positive customer experiences. Let’s give your customers the support they deserve and give you one less thing to worry about.

🇩🇴Santo Domingo Este, Dominican Republic$16/hr100% JSS5.00 (5)Since Aug 2021
GlobeUpwork

Earnings and projects

MRR
$1.5k

Last 6 months ÷ 6

World#32,747 / 412k
🇩🇴Country#153 / 1,225
Revenue, last 30 days
$1.6k

Last 6 months: $8.9k

World#27,326 / 412k
🇩🇴Country#130 / 1,225
Total earnings
$99k

Billed in all: $104k

World#39,483 / 412k
🇩🇴Country#77 / 1,225
Per project
$20k

$4.4k in the last 6 months

World#6,016 / 412k
🇩🇴Country#21 / 1,225
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇩🇴Country#188 / 1,225
Projects in all
5

Across 8 contracts

38% fixed62% hourly
World#266,045 / 412k
🇩🇴Country#467 / 1,225

Earnings, last 30 days

$104k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$102k$103k$104kOct 9Oct 24Nov 8

Skill rankings: Top 7% in Virtual Assistance

Ranked by MRR among everyone on Upwork with the skill.

  1. #52Complaint Management355 freelancers · 🇩🇴 #1Top 15%
  2. #122Receptionist Skills1,446 freelancers · 🇩🇴 #8Top 8%
  3. #261Product Knowledge2,128 freelancers · 🇩🇴 #5Top 12%
  4. #502Customer Satisfaction3,986 freelancers · 🇩🇴 #24Top 13%
  5. #622Phone Communication6,538 freelancers · 🇩🇴 #37Top 10%
  6. #1,314Online Chat Support11,528 freelancers · 🇩🇴 #54Top 11%
  7. #1,379Email Communication14,124 freelancers · 🇩🇴 #43Top 10%
  8. #1,637Email Support14,954 freelancers · 🇩🇴 #47Top 11%