Enny V.
Bilingual Customer Support Specialist and Virtual Receptionist
Looking for someone who can take great care of your customers while making your day-to-day operations easier? I’m here to help. I’m a Bilingual Customer Support Specialist & Virtual Receptionist with 6+ years of experience helping businesses deliver exceptional customer experiences and stay organized. I can handle calls, emails, live chat, tickets, appointment scheduling, follow-ups, CRM management, and administrative tasks with professionalism, empathy, and attention to detail. I’m experienced with Zendesk, Gorgias, GoHighLevel, Shopify, and other CRM/support platforms, and I’m quick to learn new tools and processes. ✨ What you can expect: ✔️ Fluent English & Spanish ✔️ Professional and friendly communication ✔️ Reliable, organized, and proactive support ✔️ Strong problem-solving skills ✔️ A genuine customer-first approach I know how to represent a business professionally and build positive customer experiences. Let’s give your customers the support they deserve and give you one less thing to worry about.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.9k
Billed in all: $103,769$104k
$4.4k in the last 6 months
Across 8 contracts
Earnings, last 30 days
Skill rankings: Top 7% in Virtual Assistance
Ranked by MRR among everyone on Upwork with the skill.
- #52Complaint Management355 freelancers · 🇩🇴 #1Top 15%🇩🇴#1 of 9
- #122Receptionist Skills1,446 freelancers · 🇩🇴 #8Top 8%🇩🇴#8 of 49
- #261Product Knowledge2,128 freelancers · 🇩🇴 #5Top 12%🇩🇴#5 of 28
- #502Customer Satisfaction3,986 freelancers · 🇩🇴 #24Top 13%🇩🇴#24 of 134
- #622Phone Communication6,538 freelancers · 🇩🇴 #37Top 10%🇩🇴#37 of 193
- #1,314Online Chat Support11,528 freelancers · 🇩🇴 #54Top 11%🇩🇴#54 of 290
- #1,379Email Communication14,124 freelancers · 🇩🇴 #43Top 10%🇩🇴#43 of 223
- #1,637Email Support14,954 freelancers · 🇩🇴 #47Top 11%🇩🇴#47 of 325