Ma Cristina Bernadette Q.

Hi! I’m a Customer Support and Client Services professional with 10+ years of experience helping customers and business clients resolve issues, manage accounts, navigate platforms, and get the support they need. My background covers customer service, client support, technical support, account management, billing, customer retention, sales administration, and account-related processes. I’m comfortable handling both routine customer requests and more complex issues that require investigation, coordination, and follow-through. In my most recent role with a lead generation company serving homecare and senior living businesses, I supported the sales team by managing a helpdesk for homecare agency owners and staff. I handled account and platform-related concerns, investigated lead disputes, assisted with billing issues, processed cancellation requests, identified churn risks, and coordinated with internal teams to resolve client concerns. My experience includes: • B2B customer and account support • Helpdesk and ticket management • Billing disputes, credits, and account concerns • Cancellation and retention requests • Churn-risk identification and escalation • Platform and portal support • Lead dispute investigation and resolution • Account and business information management • Reporting and administrative support • Coordination with Sales, Account Management, QA, and Accounts Receivable teams I’m experienced with HubSpot, Salesforce, Recurly, Looker, Google Workspace, Microsoft Office, and online customer portals, and I’m comfortable learning new tools and processes quickly. What you can expect from me: ✓ Clear and professional communication ✓ Strong attention to detail ✓ Patient and solution-focused customer support ✓ Ability to investigate issues rather than simply pass them along ✓ Reliable follow-through and accurate documentation ✓ Experience handling sensitive billing, account, and cancellation concerns ✓ Comfortable working independently in a remote environment Whether you need someone to support customers, manage account-related requests, handle billing concerns, assist with sales administration, or provide day-to-day client support, I can bring a combination of experience, problem-solving skills, and customer-focused communication to your team. If you're looking for a reliable professional who can take ownership of customer and account-related tasks while providing a positive experience, I’d be happy to discuss how I can support your business.