Jacqui K.

MSP Advisor | RMM | Autotask| ITGlue | CloudRadial

Working with MSP owners and internal IT departments to optimize their tools and drive operational efficiencies. Working with the client to develop roadmap for: * Best practice implementation of tools eg: PSA, RMM, Documentation * Policies, Procedures and Standards * Security Hardening * Alignment and baselining * Security Awareness Training * Business Impact Analysis * Business Continuity and Disaster Recovery Planning * Documentation and creation of implementation guides and user guides