Avelino Jr M.

Sales Coordinator / Virtual Operations Manager / Reddit Community Engagement Specialist REVIVE REAL ESTATE | Irvine, CA / Remote Feb 2024 - Present • Coordinate property acquisition and sales pipelines across internal operations, field teams, executives, project managers, and sales representatives. • Manage public record and due diligence research, including building permit audits across municipal databases to verify property details and renovation potential. • Use HubSpot to manage lead tracking, pipeline movement, prospect records, and follow-up visibility. • Monitor Reddit and online conversations for homeowner/seller concerns, high-intent industry keywords, lead intent, and content opportunities. • Draft natural, non-spammy Reddit comments and engagement notes that fit community context and protect account reputation. • Build Google Sheets dashboards to track engagement activity, upvotes, thread volume, sentiment, leads, follow-ups, and reporting insights. • Support leadership with attribution tracking, UTM usage, CRM data accuracy, and practical reporting for marketing and operations Fraud Transaction Investigator Capital One, NA - USA | 2019 - 2025 - Experienced in Chargeback Investigation. - Knowledgeable in Mastercard and Visa's Fraud and Disputes Reason Codes - Recover charges that were reported as fraud to prevent financial losses. - Analyze the information from the representment documents received from the merchant after the chargeback process. - Actively listen and empathize with irate customers whenever a call is received and the decision is different from what they expected. Workflow Automation Engineer (GHL, n8n) KT Investments | 2023 - 2026 - Designed and implemented end-to-end automated workflows using tools such as n8n, Zapier, and GoHighLevel (GHL), reducing manual work by 30–50%. - Integrated AI-powered solutions (e.g., chatbots, data parsing, intelligent routing) into sales and customer service pipelines to enhance efficiency and customer experience. - Built and maintained CRM automations (lead intake, email drip campaigns, reporting dashboards) that improved lead response time by 40%. - Collaborated with operations and sales teams to identify process bottlenecks, then developed scalable automation solutions that supported business growth. - Monitored workflow performance, troubleshot errors, and optimized automations for speed, reliability, and cost-effectiveness.