Divine A.

Customer Support Specialist | CRM, Zendesk, Live Chat & Email

I’m a dedicated Customer Service Expert with more than 4 years of experience helping businesses deliver smooth, positive, and memorable customer experiences. I’ve worked with startups, growing brands, and established companies to provide reliable support that builds trust and keeps customers coming back. I specialize in handling customer interactions across multiple channels while maintaining a calm, professional, and friendly tone even in high-pressure situations. My Skills: . Email & Live Chat Support . Phone Support & Call Handling . Order Tracking, Refunds & Escalations . Customer Retention & Issue Resolution . CRM Management & Ticket Systems . Clear Documentation & Follow-Ups I understand how important response time, empathy, and accuracy are in customer support, and I always aim to turn problems into positive experiences. I have worked with different Tools & platforms such as: Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Gorgias, LiveChat / Tawk.to, Slack, Zoom, Google Workspace. Many of my past clients value my ability to work independently while still aligning with their brand voice and company goals because; . I communicate clearly and consistently. . I take ownership of issues until they’re fully resolved. . I adapt quickly to new products and systems. . I genuinely care about customer satisfaction. . I’m reliable, detail-oriented, and easy to work with. If you’re looking for someone who treats your customers like real people and not ticket numbers with care and professionalism, you’re in the right place, feel free to send me a message. I’d love to learn more about your business and how I can help.