Skip to content
BackNov 7
Sharon K.
Upwork badge

Sharon K.

Executive Assistant | Operations & Customer Support

𝗬𝗼𝘂 𝗱𝗼𝗻’𝘁 𝗻𝗲𝗲𝗱 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝗩𝗔 𝘄𝗵𝗼 𝘄𝗮𝗶𝘁𝘀 𝗮𝗿𝗼𝘂𝗻𝗱 𝗳𝗼𝗿 𝗶𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻𝘀. You need an executive assistant who can take ownership of daily operations, communicate clearly in French and English, and keep work moving when you’re busy. If you run a service business, consulting firm, education company, coaching business, or client-facing team, you’re probably switching between customers, vendors, staff, appointments, invoices, and follow-ups all day. The usual fix is to hire a general virtual assistant and hand over a random task list. But that often creates more supervision, more follow-up, and more work for you. Messages get missed. CRM records fall behind. Clients wait too long for answers. You end up checking everything because no one owns the process from start to finish. That costs you time, client trust, and the headspace you need to grow the business. Messages get missed. CRM records fall behind. Clients wait too long for answers. You end up checking everything because no one owns the process from start to finish. That costs you time, client trust, and the headspace you need to grow the business. That’s where I come in. 𝗜’𝗺 𝗮 𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗮𝗻𝗱 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗼𝗿 𝗳𝗼𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗵𝗮𝘁 𝗻𝗲𝗲𝗱 𝗱𝗲𝗽𝗲𝗻𝗱𝗮𝗯𝗹𝗲 𝗙𝗿𝗲𝗻𝗰𝗵-𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. Most virtual assistants focus on completing isolated tasks. They clear a few emails, update a spreadsheet, and wait for the next message. That approach fails when the role involves several clients, changing priorities, vendor follow-ups, CRM updates, and bilingual communication. Bilingual support also isn’t just word-for-word translation. A message can be grammatically correct and still sound cold, unclear, or out of place to the client receiving it. I combine French-English communication with executive support, customer support, CRM management, scheduling, invoicing, and process documentation, so both the message and the next action are handled properly. I’ve spent more than six years supporting founders, executives, education businesses, visa application services, agencies, and other client-facing teams. I work independently, ask questions before they become problems, and document repeatable work so you don’t have to explain the same task every week. Here’s how we can work together: 1⃣We start with your current workload. On a short call or through a written handoff, you’ll show me what’s taking up your time, which requests are being delayed, and where information currently lives. I will identify what I can own immediately and what needs a written process first. 2⃣I organize the day-to-day work. That may include inbox and calendar management, customer support, French-English email communication, CRM updates, scheduling, quote preparation, invoicing, vendor coordination, data entry, and project administration. I can work in Google Workspace, Microsoft Office, HubSpot, Zoho CRM, Notion, and Slack. 3⃣I document recurring tasks as we go. I create clear SOPs, checklists, templates, and status updates, so work doesn’t depend on memory or repeated explanations. You will know what’s complete, what’s pending, and where I need your input. 4⃣We keep communication simple. Depending on your setup, we can use Slack, email, Notion, WhatsApp, or scheduled check-ins. I’ll flag blockers early, follow up with the right person, and keep your client and vendor communication professional in both French and English. This is why I am a strong fit: 1) I have a 100% Job Success Score on Upwork. 2) I have streamlined operations, improved communication and supported business growth. 3) I have more than six years of experience across executive support, business operations, customer support, and client coordination. 4) Clients have described me as proactive, smart, resourceful, reliable, and able to deliver more than expected. We’re a good match if: ✅ You need dependable French-English communication with clients or vendors. ✅ You want an executive assistant who can own recurring work without daily reminders. ✅ You need help managing email, scheduling, CRM records, invoicing, or customer support. ✅ You want your recurring processes written down and easy to follow. ✅ You value clear updates and early warning when something needs your attention. 𝑵𝒆𝒆𝒅 𝒂 𝒃𝒊𝒍𝒊𝒏𝒈𝒖𝒂𝒍 𝒓𝒊𝒈𝒉𝒕 𝒉𝒂𝒏𝒅 𝒘𝒉𝒐 𝒄𝒂𝒏 𝒕𝒂𝒌𝒆 𝒘𝒐𝒓𝒌 𝒐𝒇𝒇 𝒚𝒐𝒖𝒓 𝒑𝒍𝒂𝒕𝒆? Send me a message with the tasks, tools, and weekly hours you need covered.

🇳🇬Port Harcourt, Nigeria$20/hr100% JSS4.69 (8)Since Aug 2021

Earnings and projects

MRR
$16

Last 6 months ÷ 6

World#168,461 / 412k
🇳🇬Country#6,955 / 13.8k
Revenue, last 30 days
$111

Last 6 months: $95

World#90,556 / 412k
🇳🇬Country#3,003 / 13.8k
Total earnings
$40k

Billed in all: $41k

World#90,069 / 412k
🇳🇬Country#1,008 / 13.8k
Per project
$3.4k

$95 in the last 6 months

World#50,462 / 412k
🇳🇬Country#729 / 13.8k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇳🇬Country#6,596 / 13.8k
Projects in all
12

Across 13 contracts

38% fixed62% hourly
World#183,649 / 412k
🇳🇬Country#6,495 / 13.8k

Earnings, last 30 days

$41.1k+$111 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$40.9k$41.0k$41.1kOct 8Oct 23Nov 7

Skill rankings: Top 38% in French

Ranked by MRR among everyone on Upwork with the skill.

  1. #18Facilities Management44 freelancers · 🇳🇬 #2Top 41%
  2. #1,001French2,610 freelancers · 🇳🇬 #14Top 38%
  3. #1,352Client Management2,926 freelancers · 🇳🇬 #164Top 46%
  4. #1,406Zoho CRM2,793 freelancers · 🇳🇬 #104Top 50%
  5. #1,923Business Operations4,003 freelancers · 🇳🇬 #312Top 48%
  6. #2,758Executive Support5,288 freelancers · 🇳🇬 #534Top 52%
  7. #3,051Google Workspace6,041 freelancers · 🇳🇬 #511Top 51%
  8. #3,084Scheduling6,335 freelancers · 🇳🇬 #421Top 49%