Jessica Marie A.

Customer Service/chat support/handling sprint/medicare advantage/blue

Hi, I’m Jessica, with over 10 years of experience in customer support covering sales, customer service, chat support, and technical support. I have worked with top BPO companies in the Philippines including Convergys, Telus International, HGS, Results Inc., and Accenture, handling healthcare accounts such as Blue Cross, Medicare Advantage, and dental accounts, as well as sprint/telecom accounts. I also have experience as an appointment setter on Upwork and as a Zoom specialist, supporting scheduling, client coordination, and virtual meetings. I am a hardworking, self-motivated, organized, and responsible individual who learns quickly and thrives in fast-paced, high-pressure environments. I am a strong team player, skilled at prioritizing workloads, and capable of making meaningful contributions to any organization through my customer-focused and results-driven approach.