Hannah Joice F.

Messy operations kill growth faster than bad marketing. If your team is chasing follow-ups, missing fulfillment windows, or waiting on you for every decision, that's not a marketing problem, it's an operations one. I step into ecommerce businesses where operations are slowing growth, follow-ups are slipping, and leadership is spending too much time chasing execution instead of driving it. I build the structure behind Shopify, Amazon, and wholesale operations, using EOS-based systems, KPI reporting, executive operations, and project management that keeps teams moving without you in the middle of every task. RESULTS THAT SPEAK FOR THEMSELVES: 🎯Built and managed a centralized product catalog for 1,000+ SKUs across retail and wholesale operations 🎯Created an order tracking system for 20–30 daily orders across 2 warehouse locations, cutting fulfillment communication gaps by 30% 🎯Built KPI dashboards for a low six-figure monthly revenue ecommerce business and reduced onboarding time by 50–70% through stronger SOPs and training systems 🎯Owned executive operations, project execution, and leadership follow-up, keeping priorities clear, deadlines on track, and teams accountable 🎯Ran L10 meetings, tracked Rocks, facilitated IDS sessions, and maintained Scorecards to keep leadership teams aligned toward quarterly goals I work with founders and leadership teams who need operational ownership, not task support. When priorities are unclear, follow-ups are constant, and execution depends too much on the founder, I step in to build structure, accountability, and forward movement. WHAT I DELIVER: • eCommerce Operations Management • Executive Inbox & Calendar Management • KPI Dashboard Creation & Performance Reporting • SOP Creation & Process Documentation • L10 Meeting Management, IDS Facilitation & ROCKS Tracking • OKR Tracking, Team Accountability & Project Execution • Vendor Coordination, Order Fulfillment & Customer Support Escalations TOOLS I WORK IN: • Shopify, Amazon Seller Central, Faire • HubSpot, Re:amaze, Gorgias, Shopify Inbox, Podium • Klaviyo, Mailchimp • ClickUp, Asana, Basecamp, Airtable • Google Workspace, Advanced Google Sheets, Microsoft Office • Slack, Zoom, WhatsApp, Google Chat • Canva • ChatGPT, Claude, Microsoft Copilot, Gemini • Apollo, Hunter, ZoomInfo • Loom, TechSmith Snagit, Google Drive, Dropbox • LastPass, Dashlane If your operations depend too much on follow-ups, missed details, or you constantly chasing your own team for updates, that's exactly where I come in. 📩Send me a message with what's breaking down in your operations right now, I'll tell you honestly whether I'm the right fit before we ever get on a call.