Skip to content
BackNov 5
Joreen M.
Upwork badge

Joreen M.

IT Support | Microsoft 365 & Azure | Customer Experience

I’m an IT Support Specialist with 4+ years of experience helping businesses and individuals solve technical challenges, streamline operations, and deliver outstanding customer experiences. My background spans Microsoft 365 and Azure administration, remote device provisioning, troubleshooting, and user training — all with a strong focus on clarity and reliability. I combine technical expertise with a user‑first approach, ensuring every solution is practical, secure, and easy to understand. Whether supporting a single customer or a distributed team, I make technology seamless so you can stay productive and confident.

🇰🇪Nairobi, Kenya$12/hr100% JSS4.99 (10)Since Aug 2021

Earnings and projects

MRR (estimate)
≈$669

An estimate from an earlier read

World#65,658 / 412k
🇰🇪Country#338 / 3,243
Revenue, last 30 days
$198

Last 6 months: $4k

World#82,684 / 412k
🇰🇪Country#566 / 3,243
Total earnings
$26k

Billed in all: $29k

World#119,531 / 412k
🇰🇪Country#763 / 3,243
Per project
$2.4k

$1.3k in the last 6 months

World#66,788 / 412k
🇰🇪Country#388 / 3,243
Projects, last 6 months
3
100% fixed0% hourly
World#66,479 / 412k
🇰🇪Country#354 / 3,243
Projects in all
11

Across 12 contracts

100% fixed0% hourly
World#192,417 / 412k
🇰🇪Country#1,688 / 3,243

Earnings, last 30 days

$28.6k+$160 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$28.4k$28.5k$28.6k$28.7kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 18% in Microsoft Office

Ranked by MRR among everyone on Upwork with the skill.

  1. #18Desktop & Laptop Support86 freelancers · 🇰🇪 #1Top 21%
  2. #30Remote Connection Support146 freelancers · 🇰🇪 #1Top 21%
  3. #125End User Technical Support418 freelancers · 🇰🇪 #2Top 30%
  4. #144Microsoft Windows784 freelancers · 🇰🇪 #2Top 18%
  5. #163Windows Server862 freelancers · 🇰🇪 #2Top 19%
  6. #219Microsoft 365 Copilot933 freelancers · 🇰🇪 #2Top 23%
  7. #228Microsoft Exchange Online984 freelancers · 🇰🇪 #2Top 23%
  8. #234IT Support978 freelancers · 🇰🇪 #4Top 24%