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Keith S.
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Keith S.

A+ Customer Service | Email, Phone, Chat | 10+ Years BPO Experience

✅𝗢𝘃𝗲𝗿 10 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗕𝗣𝗢 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 (𝘁𝗲𝗹𝗰𝗼𝗺, 𝗳𝗶𝗻𝘁𝗲𝗰𝗵, 𝗿𝗲𝘁𝗮𝗶𝗹, 𝗵𝗼𝘁𝗲𝗹 𝗿𝗲𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲!) ✅𝗣𝗿𝗼𝘃𝗲𝗻 𝘁𝗲𝗮𝗺 𝗹𝗲𝗮𝗱𝗲𝗿 𝘄𝗶𝘁𝗵 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝘃𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 ✅𝗔𝗱𝗮𝗽𝘁𝘀 𝘁𝗼 𝗳𝗮𝘀𝘁-𝗽𝗮𝗰𝗲𝗱 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝘁𝗮𝘀𝗸𝘀 𝘀𝗶𝗺𝘂𝗹𝘁𝗮𝗻𝗲𝗼𝘂𝘀𝗹𝘆 🎯My goal is to build a service experience that not only meets but exceeds your customer's expectations. Here’s what I bring to the table: 📞𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Exceptional skill in providing customer support via phone, email, and chat. I handle customer complaints efficiently with excellent communication and interpersonal skills, ensuring every interaction leaves a positive impression. 👥𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗧𝗲𝗮𝗺 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Expert at training and mentoring new hires, boosting team performance and morale. My experience as a team leader allows me to provide floor support and guidance, ensuring seamless operations and continuous improvement. ⌨️𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆: Highly accurate and efficient in data entry tasks, ensuring meticulous attention to detail and timely completion. I can manage large volumes of data with precision, contributing to overall operational efficiency. 📁𝗔𝗱𝗺𝗶𝗻 𝗪𝗼𝗿𝗸𝘀: Skilled in a variety of administrative tasks including scheduling, reporting, and document management. My organizational skills ensure that all administrative duties are handled smoothly, supporting the overall productivity of the team. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗴𝗮𝗺𝗲? 𝗟𝗲𝘁’𝘀 𝗰𝗵𝗮𝘁 𝗮𝗻𝗱 𝗺𝗮𝗸𝗲 𝗶𝘁 𝗵𝗮𝗽𝗽𝗲𝗻! 🚀

🇵🇭Dumaguete, Philippines$6/hr100% JSSSince Aug 2021

Earnings and projects

MRR
$925

Last 6 months ÷ 6

World#51,653 / 412k
🇵🇭Country#9,865 / 56.3k
Revenue, last 30 days
$953

Last 6 months: $5.6k

World#44,220 / 412k
🇵🇭Country#9,039 / 56.3k
Total earnings
$22k

Billed in all: $23k

World#134,252 / 412k
🇵🇭Country#22,245 / 56.3k
Per project
$11k

$2.8k in the last 6 months

World#14,349 / 412k
🇵🇭Country#3,303 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
2

Across 3 contracts

0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$22.9k+$953 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$21.5k$22.0k$22.5k$23.0kOct 8Oct 23Nov 7

Skill rankings: Top 14% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #81Interpersonal Skills470 freelancers · 🇵🇭 #34Top 17%
  2. #149Leadership Skills972 freelancers · 🇵🇭 #59Top 15%
  3. #897Customer Satisfaction3,986 freelancers · 🇵🇭 #458Top 23%
  4. #1,179Phone Support5,089 freelancers · 🇵🇭 #651Top 23%
  5. #1,463Zendesk5,908 freelancers · 🇵🇭 #809Top 25%
  6. #2,426Online Chat Support11,527 freelancers · 🇵🇭 #1,535Top 21%
  7. #3,071Email Support14,954 freelancers · 🇵🇭 #1,950Top 21%
  8. #3,882Customer Support20,101 freelancers · 🇵🇭 #2,017Top 19%