Robin O.

Hi! I believe I'm the one you're looking for. Let's connect and get started! I am a customer service professional with over 4 years of exceptional experience. Handled various business such as US healthcare, and a Medical Clinic/Practice. I have a proven track record of providing exceptional customer service, resolving complex client issues, and improving customer satisfaction ratings. I am available to work flexible hours to accommodate different time zones or busy periods. I am also willing to work weekends and holidays, if necessary. Skills: • Excellent communication skills • Active listening • Empathy • Conflict resolution • Attention to detail Experience: • Handled customer inquiries and complaints via phone, email, and chat • Managed customer accounts and provided billing support • Resolved technical issues related to internet connectivity and phone services • Explained healthcare benefits, and amounts owed by members and helped set up a payment plan. • Data Entry and Document management 𝐓𝐡𝐢𝐧𝐠𝐬 𝐈 𝐜𝐚𝐧 𝐝𝐨 𝐟𝐨𝐫 𝐲𝐨𝐮 𝐚𝐧𝐝 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬.. ↓ ↓ ↓ 💻 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘: • Handle customer inquiries and complaints via phone, email, and chat • Managed customer accounts and provide billing support • Resolved technical issues 💻 𝗛𝗘𝗔𝗟𝗧𝗛𝗖𝗔𝗥𝗘 𝗔𝗡𝗗 𝗠𝗘𝗗𝗜𝗖𝗔𝗟: • Explained healthcare benefits, and amounts owed by members and helped set up a payment plan. • Worked closely with healthcare providers and patients to gather the necessary information and documentation such as medical records, referrals. • Setting appointments for patients • Claims submission and claims follow-up • Submit billing data to the appropriate insurance provider • Processing co-pay and/or patients responsibility • Payment posting • Process claims and follow up on unpaid claims to appropriate parties • Resolving denials to ensure maximum reimbursement 💻 𝐂𝐑𝐌𝐬/𝐒𝐘𝐒𝐓𝐄𝐌: • Prompt • Office Ally • Availity • NGS Medicare Portal • Dr.Chrono • AthenaHealth • MyCGS • Home State Health • eClinicalWorks 11e • Microsoft 365 • Google Workspaces • Hubspot, Loom, Zoom, Aircall, Vonage, Slack, Zendesk, Freshdesk, Zocdoc