Jeanine H.

Customer Support & Chargeback Specialist | German, English, Tagalog

I am an experienced Customer Support Specialist with over 5 years of hands-on experience providing high-quality email, chat, and ticket-based support for international customers. I have worked with e-commerce businesses handling customer inquiries, order management, logistics, and chargebacks and payment disputes. I am fluent in German, English, and Tagalog, enabling me to communicate clearly and professionally with customers from different countries and cultures. ✅ Core Skills & Experience: Responding to emails, chats, and support tickets efficiently and professionally Chargeback and dispute management, including documentation, follow-ups, and resolutions Order handling via Shopify, Lazada, Shopee, Kentico, and Cin7 Shipping and logistics coordination using StarShipIt, ShipHero, Omnipack, and Way2Send Ticket management through Freshdesk, HelpDesk, Missive, and Richpanel Handling refunds, cancellations, payment issues, and delivery concerns Strong computer proficiency in Windows and macOS I have also worked in customer service roles where I handled customer complaints, feedback, and escalations while maintaining a calm, empathetic, and solution-oriented approach. I hold a Bachelor of Science in Information Technology from Wesleyan University – Philippines, which has strengthened my technical, analytical, and problem-solving abilities. I am highly organized, reliable, and comfortable working with multiple systems and sensitive customer information. I am committed to delivering excellent service and ensuring client and customer satisfaction. I work well independently and as part of a team, and I am always open to learning new tools and processes.